FAQ & Delivery info
Frequently Asked Questions
HOW DO I KNOW IF A SITE SELLING PRODUCTS IS A SCAM?
Firstly check their reviews online from a reputable reviews website such as Trustpilot.
Normally scam sites have an abnormally big range of different products. Secondly, if the site offers to look too good to be true – it most likely is. Thirdly, scam sites normally offer only to buy in bulk or in high quantity so they know that customers would not return again and this makes their profit from scamming.
DO I NEED TO GIVE MY TRUE DETAILS AND DO YOU KEEP THEM?
DO YOU OFFER RETURNS/REFUNDS?
Unfortunately due to the nature of our business and the privacy involved, we have to maintain – we cannot offer returns at this stage.
MYEDIBLES™ does not offer refunds for orders once they have been placed and processed. However, in the event that an order is not delivered within 15 working days due to circumstances such as loss during transit, MYEDIBLES™ will provide a free replacement for the order. If you encounter such an issue, please contact our support team at [email protected] and provide the necessary details for further assistance.
Please note that this replacement policy only applies to situations where an order has been confirmed as lost in transit and has not been successfully delivered within the specified timeframe.
ORDER STILL “ON HOLD”, IS THIS NORMAL?
Please allow a few hours for payments to be processed and for order statuses to be updated.
You will receive email confirmation stating that your order is being processed and will be dispatched soon. Another email will follow to notify you once it’s completed and dispatched.
WHAT SHOULD I DO IF I'VE SENT THE WRONG AMOUNT?
Should you find that the payment sent is incorrect, we recommend sending the remaining amount promptly. You can use the same payment link provided in your order confirmation. By doing so, you ensure that your order is processed accurately and without unnecessary delays.
I MADE A MISTAKE WITH MY EMAIL ADDRESS, WHAT NOW?
If you’ve realised that you’ve provided an incorrect email address don’t worry, as long as your payment and other order information are accurate, your order will be processed and delivered as expected. At MYEDIBLES™, we are dedicated to ensuring a smooth and hassle-free shopping experience for you. Precision in the information you provide plays a pivotal role in achieving this objective.
Using an inaccurate email address can result in missing out on crucial updates and communications about your order. To avoid such situations, please thoroughly verify the accuracy of your email address before finalising your order. In the interest of seamless communication, please ensure the use of the correct email address for future orders.
PLACED AN ORDER WITHOUT CREATING AN ACCOUNT?
It’s important to note that an order might not appear on the website if your account was not logged in when the order was placed. Additionally, if your account was created after the order was placed, it may not be shown in your order history. Please refer back to your confirmation email for order info and an create account on your future purchase.
Delivery FAQ
HOW IS MY ORDER SENT?
At MYEDIBLES™ orders are sent via Post. We do not offer collection.
All orders are dispatched with confidentiality in mind. Our products are discretely packaged and will be delivered in a plain box and unmarked parcel bag.
DO YOU ONLY POST TO THE UK?
Yes, we only deliver to the UK.
Contact us if you have any special requirements.
HOW LONG DOES DELIVERY TAKE?
Express Delivery
UK: 1-3 working days
Requires a signature upon delivery.
Standard Delivery
UK: Up to 5 working days
Delivered through the letterbox, to a safe place, or to a neighbour. No signature required.
HOW DO I TRACK MY ORDER?
To check the status of your recent purchase, log into your account and visit the ‘Order Status’ Page. Once your order has been dispatched, you will be notified via email. As for the tracking number – it’s not provided by default.
MADE A MISTAKE ON DELIVERY DETAILS?
It’s solely the customer’s responsibility to provide the correct delivery details. If you have placed the order and have noticed an error – please contact customer support ASAP to rectify it via live chat or email. We do not provide replacements on the occasion when the customer has not provided the correct delivery data.
I CHOSE EXPRESS DELIVERY AND MY ORDER HASN’T ARRIVED?
We aim to dispatch your order within 48 hours of payment confirmation.
The express delivery service aims to attempt delivery by 1.00pm on the next working day – exceptions apply to some addresses. If your parcel has not arrived by 3 working days, CONTACT US.
I HAVE NOT RECEIVED MY ORDER - WHAT SHOULD I DO?
Our store maintains a 99% success rate on deliveries, as we take great care in the packaging process. However, in the rare event that your parcel is lost while in the hands of the courier, and you have not received your order within the specified timeframe, please contact us. We will investigate the status of your parcel.
If tracking data indicates that your order is lost, we will provide a replacement. However, if the tracking status shows “Delivered,” we trust the courier data, and no replacement will be issued.
Please note, it is the customer’s responsibility to report any delivery that they believe has been misdelivered directly to the courier. If you require assistance with this process, please contact us and we’ll be happy to help.
Think you may have missed your delivery? Please visit our “I Missed My Delivery?” tab for more information.
I MISSED MY DELIVERY?
If you’re not home when the first delivery attempt is made, the courier will automatically try again on the next working day. If the second attempt is also unsuccessful, the parcel will be available for redelivery or collection.
Please contact us with a convenient date for you to receive the parcel, and we will arrange this service for you.
The customer is solely responsible for ensuring they receive, reschedule, or collect the parcel within the appropriate timeframe. If the provided delivery address is incorrect, delivery is refused, or the parcel exceeds the courier’s retention period, the customer assumes full responsibility, and no replacement will be provided.
Product FAQ
WHY ARE THE BROWNIES AND COOKIES NOT AVAILABLE?
Please click the “Notify Me” button on the products page, and you’ll receive an email as soon as it’s available.
HOW LONG WILL THE SPACE OIL LAST?
The duration that 10ml of Space Oil lasts depends on several factors like the frequency of use, individual tolerance, and the method of consumption. A general estimate might be difficult without specific details, but on average, a 10ml bottle of Space Oil could last anywhere from a 1 week to 6 weeks for moderate users. It’s important to start with a small dose and gradually increase if needed to gauge its effects on you and determine how long the supply will last.
How to Pay?
Payments made easy.
1. Payment Link
2. Crypto using Bitcoin (BTC)