FAQ & Delivery info

Firstly Check their reviews online from a reputable reviews website such as Trustpilot.

Normally scam sites have an abnormally big range of different products. Secondly, if the site offers to look too good to be true – it most likely is. Thirdly, scam sites normally offer only to buy in bulk or in high quantity so they know that customers would not return again and this makes their profit from scamming.

Unfortunately due to the nature of our business and the privacy involved, we have to maintain – we cannot offer returns at this stage.

MYEDIBLES™ does not offer refunds for orders once they have been placed and processed. However, in the event that an order is not delivered within 15 working days due to circumstances such as loss during transit, MYEDIBLES™ will provide a free replacement for the order. If you encounter such an issue, please contact our support team at [email protected] and provide the necessary details for further assistance.

Please note that this replacement policy only applies to situations where an order has been confirmed as lost in transit and has not been successfully delivered within the specified timeframe.

Please allow a few hours for payments to be processed and for order statuses to be updated.

You will receive email confirmation stating that your order is being processed and will be dispatched soon. Another email will follow to notify you once it’s completed and dispatched.

Should you find that the payment sent is incorrect, we recommend sending the remaining amount promptly. You can use the same payment link provided in your order confirmation. By doing so, you ensure that your order is processed accurately and without unnecessary delays.

If you’ve realised that you’ve provided an incorrect email address don’t worry, as long as your payment and other order information are accurate, your order will be processed and delivered as expected. At MYEDIBLES™, we are dedicated to ensuring a smooth and hassle-free shopping experience for you. Precision in the information you provide plays a pivotal role in achieving this objective.

Using an inaccurate email address can result in missing out on crucial updates and communications about your order. To avoid such situations, please thoroughly verify the accuracy of your email address before finalising your order. In the interest of seamless communication, please ensure the use of the correct email address for future orders.

It’s important to note that an order might not appear on the website if your account was not logged in when the order was placed. Additionally, if your account was created after the order was placed, it may not be shown in your order history. Please refer back to your confirmation email for order info and an create account on your future purchase.

At MYEDIBLES™ orders are sent via Post, for standard delivery, it’s sent as Tracked 24. Express Delivery orders are sent as Special Delivery. The service aims to attempt delivery by 1.00pm on the next working day – exceptions apply to some addresses.

All orders are packed in discreet packaging so there’s no need to stress about family or roommates snooping on your Order.

Yes, We only Deliver to the UK.

Please contact us if you have any special requirements.

Once your order has been dispatched, you will be notified via email and should have more info on the ‘Order Status‘ Page. As for the tracking number – it’s not commonly shared purely due to privacy reasons and it’s only used when the order has not been delivered / arrived within the expected timeframe or disputed. It guarantees that if the parcel is lost/stopped – then a replacement will be sent to you. It’s common practice in this kind of business and is used in dark web markets too.

It’s solely the customer’s responsibility to provide the correct delivery details. If you have placed the order and have noticed an error – please contact customer support ASAP to rectify it via live chat or email. We do not provide replacements on the occasion when the customer has not provided the correct delivery data.

We will dispatch your order within 48 hours of payment confirmation.

The Royal Mail express delivery service aims to attempt delivery by 1.00pm on the next working day – exceptions apply to some addresses. If your parcel has not arrived within 3 working days then please CONTACT US.

Orders that are made on Saturday or Sunday will be processed in the Royal Mail system starting from Monday (Excluding Bank Holidays). Anticipate the delivery of your order on the next working day by 1pm.

Our store has a 99% success rate on delivery as we take the packaging process extremely seriously. However, we believe that there might be cases when the package was lost when in the hands of the courier. If you have not received your order within the given time frame, please CONTACT US. We will investigate the position of your package. In the event that tracking data shows that your order is lost – we will provide a replacement free of charge. In the case your order has the status “Delivered” – no replacement is provided as we trust the courier data.

If you are not home when delivery is attempted, Courier will post a red card through your door. This card contains your tracking number, which you can use to update your delivery options, such as scheduling a redelivery or collecting your parcel from your local depot.

However, it’s essential to note that if your parcel is not collected from the depot and is subsequently sent back to the sender, it will be considered lost. We do not have access to the return address for security purposes. Additionally, if your order is refused and sent back to the sender, it will also be considered lost.

In these events, the customer assumes full responsibility, and no replacements will be provided.

Our brownies are replenished randomly once a week, while the cookies are refilled at random intervals ranging from 1 to 2 weeks.

The duration that 10ml of Space Oil lasts depends on several factors like the frequency of use, individual tolerance, and the method of consumption. A general estimate might be difficult without specific details, but on average, a 10ml bottle of Space Oil could last anywhere from a 1 week to 6 weeks for moderate users. It’s important to start with a small dose and gradually increase if needed to gauge its effects on you and determine how long the supply will last.